US Travel Docs Profile: Understanding the 'Profile Match' Error

When trying to book a US visa appointment, you may encounter an error message stating that your 'personal details match the profile which already exists in our database.' This common issue can occur for several reasons, and we'll explore them below.

One possible scenario is when someone else, such as a former employer or an agency, created a profile on behalf of you. This often happens with visas like H1B, H4, L1, or L2, where the employer books the appointment for their employees. In these cases, the error message may appear if another profile already exists in the database under your passport number.

Another reason for this error is when someone else booked an appointment for you and used your personal details to create a profile. This can happen even if you didn't directly interact with the booking website.

The US Visa appointment booking website creates a unique profile based on your passport number. If a new profile request is made with the same passport number, it may display this error message. The error occurs when your passport number matches another existing profile in the CGI Federal or USTravelDocs database.

To resolve this issue, you can try the following options:

1. Attach Passport Data Page: Attach a scanned copy of your passport data page to your feedback message or email.

2. Merge Profiles: Contact customer support and ask them to merge profiles.

3. Contact Helpline: Reach out to the helpline through the 'Provide Feedback' option on the left menu or by sending an email.

If you created this profile in the past but forgot your password, you can use the 'Forget your password?' function on the login screen to recover your account.

In conclusion, the 'Profile Match' error is a common issue that occurs when there's already an existing profile in the database with the same passport number or personal details. By understanding the reasons behind this error and following the suggested solutions, you can resolve the issue and successfully book your US visa appointment.

Us travel docs profile